Executive engagement where a glitch is a pipeline event
Fitzsimons owns customer-facing executive engagement, where a visible production failure is a reputation and pipeline event. The NTT case study documents a prior managed-production vendor delivering 'a string of human errors' on a major Citrix event — exactly the moment that cannot break.
EventBuilder's Production & Live Event service runs rehearsals, live moderation, and 24/5 coverage inside Teams/Town Hall, so executive-engagement moments run clean — the model we ran for Microsoft's first virtual CAB summit.
